Customer Privacy

We were talking about privacy and data security in our previous post. We talked Customer privacy. Today we continue with that. Since they operate for-profit, commercial organizations also cannot spend an unlimited amount on precautions and remain competitive - a commercial context tends to limit privacy measures, and to motivate organizations to share data when working in partnership.

This has led to many moral hazards and outrageous customer privacy violation incidents, and has led to consumer privacy laws in most countries, especially in the European Union, Australia, New Zealand and Canada. The United States has no such law and relies on corporate customer privacy to ensure consumer privacy in general.

Some services, notably telecommunications including Internet, imply collecting a vast array of information about user's activities in the course of things, and may also require consultation of these data to prepare bills. Telecom data must be kept for seven years in the US and Canada, to permit dispute and consultation about phone charges.


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